Digital matter solution improves quality and decreases costs

Results

  • Improved quality of legal business services
  • Decreased spend on administrative support
  • Reduced risk for rules-based process error

Story

A leading international law firm has more than 2,300 fee earners and business support staff across the UK, Europe, Asia Pacific and Latin America. The firm provides its clients with full-service commercial, transactional, claims, risk and advisory capability.

The company is recognized for quality insights and outstanding commitment to client service. To support continued growth in the legal market, the business needed enhancing service delivery targets to meet client demands.

  • Challenges

    The client needed a more efficient and secure solution for managing incoming correspondence, improving SLAs and enhancing service delivery targets to meet the demands of their clients but did not have the internal resources to meet the administrative needs.

     

  • Solution

    We developed a matter ingestion platform for customer correspondence which allowed for an end-to-end legal matter management solution. We also introduced a cloud-based platform to meet the client’s security measures and needs. With both a digitized solution and a highly-focused end-to-end support , which is dedicated specifically to this client, we also help to carry out and manage all rules-based matter intake and administrative tasks.

    By taking over non-fee earning activities, we enable legal teams to focus on legal tasks, have reduced operational headcount and saved the firm FTE salaries.

By taking over non-fee earning activities, we enable legal teams to focus on legal tasks, and reduced operational headcount by 10FTE.