Outsourced rules-based processing drives efficiencies, growth and profit

Results

  • Reduction in operating costs and overhead
  • New ability to flex and meet client volume variations
  • Improved speed and quality of rules-based processes

Story

Two leading multinational law firms merged to expand their reach into the Americas. Together, the firms have over 2,200 employees including 500 partners and act on behalf of public and private sectors across a number of jurisdictions. Their existing business model for sales in the possession and equity release space needed to be transformed so they could deliver higher volumes at a lower cost base while improving response times for customers.

  • Challenges

    The firms’ challenge was that fee earners were spending too much time on mortgage intake. Additionally the workflow technology in place did not support the merger or desire for significant growth, across regions. They were using a manual process for reporting and needed access to documented reports in real-time.

  • Solution

    The Williams Lea team of experts took over intake processes for mortgage enforcement, sales in possession and equity release, which allowed the fee earning lawyers to focus on legal advice instead of document support solutions. By managing and executing all non-core functions, Williams Lea increased time to completion and reduced the cost of internal administrative support.   

  • We added further value by digitizing all hard copy correspondence and providing improved quality and service levels for onsite administrative support. Our Williams Lea dedicated team of on and offshore legal outsourcing specialists became the firm’s internal team, continuously improving process and quality of work, while allowing real-time tracking of all document service functions.  

Delivering outsourced digitization services to improve SLAs to clients, support winning new clients.