Leadership

Clare Hart

Chief Executive Officer

Clare brings 25 years of transformational leadership experience to our global business. Responsible for driving profitable growth, enabling a high-performance culture and delivering superior client service and solutions, her functional expertise across technology enabled business services is helping Williams Lea deliver to its fullest potential.

Clare’s previous executive roles include: Chief Executive Officer and member of the Board of Directors of Sterling Talent Solutions, President, CEO and Board member of Infogroup; Executive Vice President, Dow Jones & Company, a News Corporation Company, and President, Dow Jones Enterprise Media Group and President and CEO of Factiva, a joint venture between Dow Jones and Reuters.

Denise Reid

Managing Director, Growth

Denise brings over 25 years’ experience in international marketing, sales and client relationship management within the BPO sector. In her 13 plus years at Williams Lea she has led many complex and transformational client deals across our regulated sectors and managed operational service delivery across business units.

Denise trained as a trainer in “Legendary Customer Service” and is passionate about senior level client engagement and superior service delivery. She is committed to development and mentorship throughout Williams Lea and her executive network.

Joseph McSpadden

Senior Vice President, Americas

Joe oversees our US legal sector business, supporting AmLaw 200 law firms. Joe’s 30 plus years’ leadership experience in the business services industry is instrumental to our growth in the US legal sector and the continued expansion of our onshore virtual support centers in Wheeling, WV and Columbus, OH.

Before joining Williams Lea, in 2016, Joe held senior executive positions in operations and business development with Xerox Business Services, Bowne Business Solutions, Bowne & Co., RSM McGladrey and RR Donnelley.

Ed Rasmussen

Managing Director Global Financial and Professional Services

In his 21 year tenure with Williams Lea, Ed has held a variety of Operational and Account Management roles within the business and has built global operations inclusive of existing and new client start-ups, offshore operations and bespoke BPO solutions across various financial and professional service lines. Ed is responsible for driving innovation and new initiatives within the existing service scope, identifying new areas of opportunity, as well as leading global teams to provide superior service and achieve exceptional performance standards.

Jeremy Hook

Managing Director, EMEA

Jeremy brings over 25 years of leadership experience in the B2B and B2C markets of both private and public sectors.
In his role managing our Legal and Public Sector EMEA business, Jeremy ensures service excellence to clients and has an excellent track record of client growth and contract renewals.

Prior to its acquisition by Williams Lea Jeremy was Managing Director of Publishing Services and a member of the Board of Directors of The Stationery Office (TSO), the leading publisher of official and regulatory content in UK.

Martin Scrouther

Managing Director, APAC

Martin’s passion for building great client engagement and customer experiences has helped drive growth across APAC for 20 years, with regional leadership roles in operations management, business development, strategic pursuit and client feedback.

Responsible for the success of Williams Lea’s APAC operations across 10 countries, Martin specializes in recruiting, managing and motivating multicultural teams; complex change management and project implementation; influencing and engaging across businesses and geographies; strong business growth.

Nick Morgan

Global Head of Technology

Nick combines business and technology acumen to drive innovation and growth initiatives for Williams Lea worldwide. Responsible for delivery of technology-enabled solutions to our clients across services and sectors, Nick’s success at Williams Lea is highlighted by multiple complex technology engagements, including technology integrations, application consolidation and development and on-going support for ENGAGE, our digital client platform.

Prior to joining William Lea six years ago, Nick spent more than a decade in technology leadership roles with Deutsche Post DHL, supporting the technology requirements across a range of business units and sectors.

Blesson John

CEO and Managing Director, India

Blesson is a Six Sigma Black Belt practitioner and oversees our best-in-class offshore support operations in Chennai and Cochin, India.

He has built and led teams in creative and digital services, business excellence, innovation, data and analytics, public relations and communications.

Prior to joining Williams Lea in 2008, Blesson was responsible for establishing global contact centers and transitioning back office operation services for Zenta Mortgage Services, Sutherland Global Services, and Choice Connex.

Karen Scimeca

Global Head of Human Resources

Since joining Williams Lea in 1996 as HR manager, Karen has followed an upward career trajectory to her current role as executive leader of Williams Lea’s global HR function, responsible for all aspects of Human Resources including staffing, employee relations, compensation, benefits, training and development.

Karen specializes in executing talent strategies which effectively meet and enhance business performance through recruitment, development and retention of our most valuable assets, our associates.

Karen is passionate about Diversity, Equity and Inclusion and is championing Williams Lea’s efforts to establish an authentic and sustainable DE&I program that further strengthens our business.

Erin Wiggins

Global Head of Legal and Compliance

Erin leads a team of dynamic legal professionals that collectively manage the legal and compliance standards for Williams Lea world-wide. He also oversees our global ESG initiatives, including risk and compliance, sustainability, and DE&I.

Erin brings both law firm and in-house counsel experience to our executive team. His previous roles include General Counsel for TS Tech Americas, a tier-1 auto parts manufacturer, where he developed and implemented policies for its 7,000 employees and managed all aspects of the company’s legal work, and litigation associate at the law firms of Hahn Loeser & Parks, Paul Weiss, and Weil Gotshal.

Tomas Miranda

Global Head of Strategy and Governance

Tomas is responsible for designing business cases for investments that will enable growth. In his Governance role, Tomas manages the governance structures that enable organizational effectiveness. Beyond these core roles, Tomas leads the pricing and pipeline reporting functions that drive our profit strategies.

Prior to joining Williams Lea, Tomas spent five years at McKinsey & Co., focusing on serving Private Equity clients – his time at McKinsey was spent in four different offices (Buenos Aires, Madrid, London and Dublin) and his international project experience stretched to APAC, Africa and North America.