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Clare Hart
Chief Executive Officer
Clare brings 25 years of transformational leadership experience to our global business. Responsible for driving profitable growth, enabling a high-performance culture and delivering superior client service and solutions, her functional expertise across technology enabled business services is helping Williams Lea deliver to its fullest potential.
Clare’s previous executive roles include: Chief Executive Officer and member of the Board of Directors of Sterling Talent Solutions, President, CEO and Board member of Infogroup; Executive Vice President, Dow Jones & Company, a News Corporation Company, and President, Dow Jones Enterprise Media Group and President and CEO of Factiva, a joint venture between Dow Jones and Reuters.
Richard Hanks
Chief Financial Officer
Richard has more than 25 years of global financial experience in both public and private equity backed companies. He has significant experience in debt and equity capital markets transactions, company carve outs including IPO and take private transactions. He has led numerous M&A transactions, divestitures and broad financial restructuring. He has significant operational and systems implementation experience that has enabled business transformation and growth.
Prior to joining Williams Lea in July 2022, Richard led the carve out of Clarivate PLC, a global insights and analytics company, from Thomas Reuters, built a world class finance capability and led the company’s Initial Public Offering in 2019. Prior to Clarivate, Richard also served as CFO for BDP International, Infogroup Inc and was formerly Chief Commercial Officer for Dow Jones. He is a Chartered Accountant and trained with PwC in the UK.
Denise Reid
Managing Director, Growth
Denise brings over 25 years’ experience in international marketing, sales and client relationship management within the BPO sector. In her 13 plus years at Williams Lea she has led many complex and transformational client deals across our regulated sectors and managed operational service delivery across business units.
Denise trained as a trainer in “Legendary Customer Service” and is passionate about senior level client engagement and superior service delivery. She is committed to development and mentorship throughout Williams Lea and her executive network.
Nick Morgan
Global Head of Technology
Nick combines business and technology acumen to drive innovation and growth initiatives for Williams Lea worldwide. Responsible for delivery of technology-enabled solutions to our clients across services and sectors, Nick’s success at Williams Lea is highlighted by multiple complex technology engagements, including technology integrations, application consolidation and development and on-going support for ENGAGE, our digital client platform.
Prior to joining William Lea six years ago, Nick spent more than a decade in technology leadership roles with Deutsche Post DHL, supporting the technology requirements across a range of business units and sectors.
Ed Rasmussen
Managing Director Global Financial and Professional Services
In his 21 year tenure with Williams Lea, Ed has held a variety of Operational and Account Management roles within the business and has built global operations inclusive of existing and new client start-ups, offshore operations and bespoke BPO solutions across various financial and professional service lines. Ed is responsible for driving innovation and new initiatives within the existing service scope, identifying new areas of opportunity, as well as leading global teams to provide superior service and achieve exceptional performance standards.
Joseph McSpadden
Senior Vice President, Americas
Joe oversees our US legal sector business, supporting AmLaw 200 law firms. Joe’s 30 plus years’ leadership experience in the business services industry is instrumental to our growth in the US legal sector and the continued expansion of our onshore virtual support centers in Wheeling, WV and Columbus, OH.
Before joining Williams Lea, in 2016, Joe held senior executive positions in operations and business development with Xerox Business Services, Bowne Business Solutions, Bowne & Co., RSM McGladrey and RR Donnelley.
Rachel McCorry
Senior Vice President, EMEA Legal Services
A highly regarded thought-leader within the legal sector, Rachel McCorry is responsible for ensuring Williams Lea’s strategic success in the EMEA region. Having worked closely with the Boards of many UK Top 100 firms, Rachel understands the competing pressures and is passionate about helping firms implement their business strategies. Working in partnership with clients, Rachel designs smart solutions that underpin the needs of fee earners and support future growth.
Having dedicated her whole career to multinational legal operations, Rachel joins Williams Lea’s Executive Committee with a wealth of expertise and experience, including Director of US Operations at Bowne & Co and Chief Executive at Intelligent Office, a UK based legal outsourcing provider. A founding member of Intelligent Office, Rachel worked tirelessly to transform support services for law firms through high-performing teams, innovation, and service excellence.
Martin Scrouther
Managing Director, APAC
Martin’s passion for building great client engagement and customer experiences has helped drive growth across APAC for 20 years, with regional leadership roles in operations management, business development, strategic pursuit and client feedback.
Responsible for the success of Williams Lea’s APAC operations across 10 countries, Martin specializes in recruiting, managing and motivating multicultural teams; complex change management and project implementation; influencing and engaging across businesses and geographies; strong business growth.
Ard Heynike
Global Head of Strategy and M&A
Ard has over 30 years of experience working in strategy and commercial transformation. supporting business evolution and growth through the execution of the business’s strategic plan, managing mergers and acquisitions, and driving growth and profit strategies.
Before joining Williams Lea in October 2022, Ard worked as an independent operating partner, developing and implementing strategy, conducting due diligence, and selling businesses on behalf of investors. He also worked as a senior strategy advisor to Deutsche Bank, Bain & Company, LEK consulting and the Mitchell Madison Group.
Blesson John
CEO and Managing Director, India
Blesson is a Six Sigma Black Belt practitioner and oversees our best-in-class offshore support operations in Chennai and Cochin, India.
He has built and led teams in creative and digital services, business excellence, innovation, data and analytics, public relations and communications.
Prior to joining Williams Lea in 2008, Blesson was responsible for establishing global contact centers and transitioning back office operation services for Zenta Mortgage Services, Sutherland Global Services, and Choice Connex.
Jean Brody
Chief Marketing Officer
As head of Williams Lea’s global marketing and communications team, Jean brings more than 25 years of experience designing and executing B-to-B marketing and branding strategies that engage clients and drive growth. Jean supports the execution of Williams Lea’s strategy, articulating market proposition, and building brand awareness through product, content and digital marketing programs.
Jean joined Williams Lea in 2012 and held both regional and global marketing and communications roles. Prior to that, she held senior marketing roles at RR Donnelley, Bowne & Co., and Vestcom International.
Erin Wiggins
Global Head of Legal and Compliance
Erin leads a team of dynamic legal professionals that collectively manage the legal and compliance standards for Williams Lea world-wide. He also oversees our global ESG initiatives, including risk and compliance, sustainability, and DE&I.
Erin brings both law firm and in-house counsel experience to our executive team. His previous roles include General Counsel for TS Tech Americas, a tier-1 auto parts manufacturer, where he developed and implemented policies for its 7,000 employees and managed all aspects of the company’s legal work, and litigation associate at the law firms of Hahn Loeser & Parks, Paul Weiss, and Weil Gotshal.
Karen Scimeca
Global Head of Human Resources
Since joining Williams Lea in 1996 as HR manager, Karen has followed an upward career trajectory to her current role as executive leader of Williams Lea’s global HR function, responsible for all aspects of Human Resources including staffing, employee relations, compensation, benefits, training and development.
Karen specializes in executing talent strategies which effectively meet and enhance business performance through recruitment, development and retention of our most valuable assets, our associates.
Karen is passionate about Diversity, Equity and Inclusion and is championing Williams Lea’s efforts to establish an authentic and sustainable DE&I program that further strengthens our business.