Global market contrasts
Whilst western financial markets continue to hit the headlines, week on week, for all the wrong reasons, the eastern markets of India and Asia continue to demonstrate strong growth, as do Brazil and Russia. Global banking businesses must circumnavigate the globe, achieving consistent overall performance by optimising opportunistic strategies for growth, leveraged at a regional and local level.

The challenges of globalisation
For many, the challenge of doing business on a truly global platform brings with it the test of running geographically dispersed operations with a joined-up approach that is customer-responsive, opportunistic and capable of flexing within an environment of constant change. Whilst offshoring back-office function offers a tried and tested commercial model for service delivery, it also offers the added benefit of aligning premium real estate with high-worth activities. Finding the right global outsourcing partner is, therefore, recognised as a route to achieving global competitive advantage. But identifying partners that can match a truly global footprint and have the capability to simplify the administration of a complex supply base via ‘master vendor’ attributes, can be easier said than done.

How Williams Lea can help
We have grown, evolved and re-engineered our business in recent years to deliver the following benefits to global banking clients:

• The scope of Williams Lea’s services allows integrated front, middle and back office support within a single, banking-wide solution to leverage global synergies and cost efficiencies

• A truly global footprint, infrastructure and resource, with local presence in all of the world’s major financial markets, means that wherever clients operate, we can too
• Having restructured our own business around a global practice model that allows our clients clear and direct access to industry leading knowledge and experience Williams Lea fosters an environment of solutions innovation and best practice
• A global technology platform and workflow tools enable best practice in global management
• Structure mirrors that of our global banking clients, fostering strategic partnerships at a senior level, enabling global strategy setting and control, without losing the flexibility and responsiveness of local delivery
• Teams are perfectly positioned to support clients by cascading information rapidly and thoroughly across our network to expedite communication and change initiatives
• Standardisation of global reporting provides highly visible metrics that unite information performance across geographies
• ‘Best-shore’ solutions utilise low cost centres across a range of geographies, to move work seamlessly between locations, according to competencies and expertise
• Delivery is immediate and comfortable thanks to investment in organisational ‘fit’ and mitigates risk by rolling solutions out at an enterprise level

- Banking home
- Cost control and reduction
- Improved compliance and reduced risk
- Enhanced customer relationships and differentiation
- Global working practises