A market shift towards commoditisation combined with the pervasive development and uptake of IT in the 21st century means landscape for the provision of legal services has changed forever.

In the new world, demanding clients are not satisfied with advice alone, they insist on exemplary service and increased specialisation. The need to deliver services differently, quicker, cheaper and to only the highest quality, is prompting a completely new approach to workload by many legal firms who have historically been slow to embrace change.

Legal practitioners in private firms and corporate environments have to identify avenues for cost reduction, without compromising quality. In many instances, the market will no longer tolerate expensive legal fees for tasks that can be effectively run by smart systems and processes. The traditional lawyer job is being eroded and refocused, on to the complex legal tasks that add value to clients and are worthy of their high price tag.

For organisations that are looking to harness these changes, not as a threat, but as an opportunity to embrace quicker, more convenient and publicly valued ways of working, the outsourcing of routine legal processes and back office functions is a natural method of enabling the transformation.

In such circumstances and given that increasingly competition in the legal sector is taking place on a global stage, Williams Lea can offer both the presence and expertise required to enable progressive legal firms to focus on honing their most distinctive and profitable skills and talents.

Our acquisition of Centric LPO in 2007 has also given us a strong foothold in the Legal Process Outsourcing (LPO) market. To learn more about this offering, click here