Our client is a top twenty global law firm. Williams Lea conducted a comprehensive four month consultancy project to assess the level of service provided by the Firm’s support functions. This gave insight to facilitate the building of a re-engineered support model.


The solution was to develop an integrated strategy to address how the Firm manages its information-related services. We integrated the Firm’s three separate support functions through a blended service delivery model leveraging on-site and on-shore operations under a single management structure.

Results

• Best in class service implemented consistently
• Scalability – integration and execution of support to 20+ global offices
• One management structure and reduced staff across the board
• A 23% annual cost reduction

    
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