Ernst & Young is one of the largest professional services firms in the UK. When Williams Lea engaged with Ernst & Young in 1990, Ernst & Young had six business units with different processes, 25 sub-variations of processes and varying service levels, opening times and reporting.

Williams Lea’s solution included designing bespoke architecture to sort and data capture assets and information and built a sophisticated database.

Williams Lea managed the transition from start to finish and on an ongoing basis.

Results

• Reduction of 50% in on-site filing
• Consolidated, one-team approach
• Consistent business-wide SLAs                                                     
• Auditable and trackable process for movement and storage of files
• Structured tangible information
• Improved management information
• Reduction in costs of storage and team
• Compliance with audit legislation
• Business-wide access to asset information

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