LONDON, 24 March 2010 – Williams Lea has signed a five-year contract with National Australia Group Europe (NAGE) to supply a market leading, integrated end-to-end customer solution. The deal, worth £75 million, will see Williams Lea re-engineering the Bank’s document management processes, delivering monetary savings of circa £27 million and significant improvements in customer service and delivery.

NAGE is the European retail arm of National Australia Bank Group (NAB), providing customer-focused financial products and services to 3.4 million customers in the UK through Clydesdale Bank PLC, trading under the Clydesdale Bank and Yorkshire Bank brands.

The integrated solution from Williams Lea will improve the customer experience through the quality and timeliness of outbound communications. In order to enable customer choice, all channels will be supported including print, email, SMS and postage. Digitising all inbound correspondence and standardising the design of outbound communications will ensure a consistent approach to all customer contact. "We are committed to delivering a high standard of customer service and the quality of the final product is crucial to our business," said Kevin Page, Operations Director for NAGE. "The Williams Lea solution ensures that our customers receive communications that are on brand, on time and of high quality. Additionally, simplifying the process for our inbound communications will ensure that NAGE is easy to do business with."

"This is a truly transformational solution," said Miles Toulson-Clarke, Board sponsor for Williams Lea. "As a leading provider of solutions for the retail banking sector, Williams Lea is ideally positioned to partner with NAGE. As well as offering a business model that takes out cost, we are able to introduce streamlined processes to transform NAGE’s overall customer communication cycle. We look forward to a long partnership with NAGE.”

Full implementation will be complete in early 2011.