In the big business that comprises BPO, KPO and LPO, adding to the alphabet soup these days is ‘MPO', which stands for marketing processing outsourcing.

Britain's largest shopping centre owners are all understood to have installed technology that tracks the movement of customers using their mobile phones.

Tablets will drive the bulk of ecommerce activity this year with purchases made on devices like the iPad set to equal those from smartphones in 2012 according to research.

Since 2006 TSO has delivered a complete product redesign which has seen an increase in market share and the launch of two new innovative electronic products

In an effort to gain control of service levels and establish an internal communication strategy, Sonnenschein chose Williams Lea to be a key BPO partner

With no single view of their print supply chain, Williams Lea built this client a solution consisting of a centralised print buying structure with print buyers deployed on-site